Shipping Policy
* We provide FREE shipping throughout Pakistan with a delivery time of 3 to 5 days from Lahore, Pakistan.

Payment Policy
* We accept Credit Card, Paypal, Bank Transfer, Cheque and Cash on Delivery.

Returns / Refunds
* You may return your unused rug(s) in its original condition and packaging within 14 days of receipt. 

* You will be responsible for all return shipping costs with the same courier you received the rug(s) with.

* In case of a return, you are liable to pay 10% re-stocking fee for internal company expenses such as handling, accounting, banking and other associated expenses.

* We operate on very low margins, hence we do not encourage customers to adopt a "buy to try" approach.

* If you receive a damaged item, Qaleen will assist you in receiving a replacement or refund as quickly as possible - at no cost to you.

Try at Home
* We offer “Try at Home” facility for our customers in Lahore. You can call us to arrange for a 2-Day home trial for up to 3 rugs. Please call or email us for more details.